ANALYSIS THE EFFECT OF PERFORMANCE EXPECTANCY, EFFORT EXPECTANCY, SOCIAL INFLUENCE, FACILITATING CONDITION AND PERCEIVED TRUST ON THE INTEREST USER OF BANK'S ELECTRONIC MONEY SERVICES (E-MONEY) IN INDONESIAN

Abstract

This study aims to determine the effect of performance expectations, business expectations, social influences, facilitating conditions and perceived trust in how public interest in using electronic money is in transactions with cards that have been issued by banks in Indonesia.

Data collection methods used are primary in the form of questionnaire data distributed to correspondents of electronic money users in the Greater Jakarta area. By using a sample of 100 respondents from the communities of Jakarta, Bogor, Depok, Tangerang and Bekasi who make transactions using electronic money.

The analytical method used is individuals who use electronic money in their daily transactions. The data analysis technique used for this research is SPSS 23 software by testing normality, namely kolmogrov-Smirnov and followed by two average difference tests to test the hypothesis of five independent variables using Paired T-test and test the Wilcoxon Signed Rank Test hypothesis with a level 0.05 significance.

The results of this study are the influence of the five dependent variables on the interest of users of electronic money services. Based on this study, the conditions of facilitating conditions are the main factors that influence people's interest in using e-money services in addition to other variables that have a significant influence as well.